People are involved in shaping and improving services


Would you like to be involved in decisions the Council makes which affect you? Are you aware of existing opportunities to get involved?

We (the council) are running a project until 31st March 2022 called 'people are involved in shaping and improving services' and from this project the we are hoping to develop and formalise an approach to involvement and engagement which will allow you to:

  • Understand how, when and why the council makes different decisions
  • Know what opportunities there are for you to get involved, and to what extent
  • Feel supported to participate in the council's decision-making processes in a way that is meaningful and appropriate for you


What do we want to know?: 

To support the aims of this project, we will be carrying out research in phases over the next three years.

Year 1 (ending 31 March 2020)

We will be conducting a survey that will help us to understand how you feel about how the council currently manages involvement or consultation opportunities, how you feel about getting involved in the council's decision-making, and what changes you might like to see in the future. From this, we will develop a recommendations report and an action plan.

Year 2 (finishing 31 March 2022)

We will work through the recommendations and actions we have developed in Year 1, and we will conduct another survey so you can tell us if you think we're on track. From this, we will assess our recommendations and action plan and amend them if necessary.

Year 3 (finishing 31 March 2022)

We will continue to work on our recommendations and actions from Years 1 and 2, and we will conduct a final survey so you can help us to continue to monitor our progress. From this, we will aim to develop sustainable long-term guidance and support for staff and for communities to ensure that  opportunities for involvement will be managed in a way which is meaningful and beneficial to you

Update: May/June 2021

You can help us by taking our Year 2 survey which will be linked below until the closing deadline of [date]. Hard copies will also be available in [locations].

We will also be running some online focus group sessions between [date] and [date]. Click here to sign up, and we'll be in touch.

2020 was a disruptive year, overshadowed by the Covid-19 pandemic. This year, we would like to take the opportunity to assess whether the pandemic has brought about any changes in the way you engage with the Council and/or get involved in decision-making which the Council could make permanent.


Update: February/March 2020

You can help us with the first phase by taking the Year 1 survey which will be linked below until the closing deadline of Friday 20th March 2020. After this, please keep an eye out for updates as we will be reporting back at the end of April 2020.

You can also register for Y Panel (our online citizen panel) if you would like to receive updates on this project.


Location:  Denbighshire County Council

Start date17 February 2020
End date31 March 2022
Methods Questionnaire - Online, Questionnaire - Face to Face
SupplierDenbighshire County Council
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Department/ service areaCustomers, Communications and Marketing
Full addressCounty Hall
Wynnstay Road
LL15 1YN
Phone01824 706000
Contact Jo Sutton