Keep My Home: homelessness support service consultation

Why are we doing this?

We’re consulting on a new way of supporting people to stay out of homelessness.

Why are we doing this?

We provide a range of services to people who have experienced homelessness. 

These services aim to help people to stay out of homelessness.

We try to take a needs-based approach to supporting people to stay out of homelessness. This means we try to look at what the person we are helping needs, and offer support that can help.

The support that we offer includes:

  1. Trying to stop people from becoming homeless in the first place (also called 'early intervention')
  2. Helping people to keep their tenancy when they move into permanent accommodation
  3. Support to recover from substance or alcohol misuse
  4. Support with mental health
  5. Helping people to manage their money

At the moment, these services are provided to the council under contract by three separate organisations. These organisations are:

  1. Clwyd Alyn
  2. The Wallich
  3. Adullam Housing Association

All of the contracts come to an end in 2024, and we would like to review whether we could offer the same support to people in a different way.

Offering all of the services under one single contract could allow us to help a wider range of people.    

Offering all of the services under one single contract could allow us to save money.

What do we want to know?


We want to know what you think.

Do you think we could support people in a different or a better way?

We would be grateful if you could fill in our short consultation questionnaire to help us understand what matters when we try to support people to stay out of homelessness.

The consultation will run from 2nd October 2023 to 31st October 2023

You can take part in one of the following ways:

  1. Complete our online consultation questionnaire
    Keep My Home - online consultation questionnaire
  2. Print out a paper version of our consultation questionnaire.
  3. Email

Paper versions of the questionnaire can be sent back to us in one of the following ways:

  1. Email to
  2. If you are being helped by us at the moment, you can give your questionnaire to your support worker
  3. You can return your questionnaire to any Denbighshire County Council library or One Stop Shop
  4. You can post your questionnaire to:

    Russell House, Churton Road, Rhyl, LL18 3DP

Location: Denbighshire County Council

  • Start date 02 October 2023
  • End date 31 October 2023
  • Methods Questionnaire - Online, Questionnaire - Face to Face, Consultation Event
  • Supplier Denbighshire County Council

What we found out

This consultation received 72  responses, which we are currently reviewing before developing the Keep My Home project. We would like to thank everyone who took the time to get involved and have their say

What difference has it made?

Related documents


Department/ service area:

Adult Social Care & Homelessness Service

Full address:

County Hall
Wynnstay Road
LL15 1YN


Homelessness Prevention Team .

Contact numbers: